I’m tired after a long morning on the water and now I’m ready to relax, have a drink, write, and look at the ocean.
Except, there is no place here where I can do that.
I mean NO place at all. The beach here is beautiful and great for swimming, but there isn’t any place where you can sit with a drink and watch the water. (No beach bar.) And the view from our room, well, when we checked in, the bellhop actually apologized for the view and showed me the one spot where I could stand on the lanai and see the ocean. Mostly we see the edge of the landscaping between the formal yard and the parking lot. I was disappointed, but figured that’s what I get for trying to save money by booking a garden view room instead of an ocean view.
But now, looking at my paperwork, I realize that this is supposed to be a partial ocean view room and that I am paying what seems like a small fortune for it.
There doesn’t seem to be much I can do about it now except burst into tears. Of course, that does nothing to solve the problem at hand.
Maybe we should pour ourselves a couple of rum and cokes and head for the beach. Would anyone stop us?
Instead we head off on a scouting mission, searching for a spot where we can settle in for the afternoon. First though, I insist on stopping by the front desk to complain about the description of the room’s view.
I’m not really expecting the hotel to do anything, but I do think their website is misleading and it seems only fair to tell them that before I post my complaints on TripAdvisor for the whole world to read.
I ask the desk staff to pass my complaint along to the manager, but she insists I speak to the manager.
The manager on duty turns out to be pleasant enough, although insistent that I got exactly what I paid for. When he realizes I booked on my own (not through a travel agent) and used the hotel website, he shows me the web page I should have referenced. It is exactly what I was looking for, but couldn’t find. I assure him I’ll make a note of it when I write my report for TripAdvisor.
At the mention of TripAdvisor he reminds me of the advantages his hotel has over others in the area (of which there are a number) and then asks if I would be happy if he upgraded me for the night.
I’m not really looking for an upgrade and I know Lane doesn’t want to hassle with moving, so I tell him no, that’s fine, we only have one more night. I just want him to understand why I am unhappy.
He insists he can give me a wonderful room if one is available and, yes, there is an ocean front room still available. Wouldn’t that make me happy? It is mine if I can make the move in the next hour or so.
I feel a little guilty – I really hadn’t been angling for an upgrade (I hadn’t thought of it, actually), but this is too good to pass up. I just hope Lane won’t be too upset with me!
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